The team of Ticking Hands would provide as many pics as possible upon request via Whatsapp +91 9175690000 for you to make a decision. When shopping on the website of Ticking Hands some of the items you are purchasing are previously owned or pre-loved luxury watches which might show signs of wear and use, so please view images and read descriptions carefully and ask all necessary questions before purchasing to avoid returns.

Keeping our promise of a hassle – free shopping experience to avoid disappointment. Should you not be happy with a purchase from us, don’t sweat! We got you covered. You can either Exchange (return your purchase & adjust with another item), get credit for future purposes or get a refund.

 

We offer our customers exchange of the product if they are unhappy with their purchase. You may be able to exchange your purchases for an item that is of the same value or higher (after paying the difference amount).

Alternatively credit note can be issued against exchange. The credit note carries a validity of 6 months from the date of issue. The credit note is redeemable only once for one or more products, for full value and the product sold against the credit note would not be further exchangeable. Any amount if left unused after the credit note is used would lapse.

 

In case of return, a cancellation charge of :
Rs. 5000/- will be applicable if the watch value is below Rs 2 lakhs.

Rs 10000/- will be applicable if the watch value is between Rs 2-5 lakhs.

Rs 15000/- will be applicable if the watch value is between Rs 5-10 lakhs.

Rs 20000/- will be applicable if the watch value is more than 10 lakhs.

After deducting the relevant amount the net remaining amount will be transferred back to you. Please note that the refund shall be processed within 21 business days from the date of receipt of product by the us and it may take 5-7 business days to reflect into your account.

100% refunds shall be allowed only in case when item in question is proven to be Inauthentic.

Terms :

1. Intimation for Exchange / Return should be received within 12 hours from receipt of item in writing to [email protected] or call us on +919175690000.

2. The physical delivery of item must be received by us within 7 days from the date of intimation.

3. The Item/s proposed to be Exchanged / Returned should be in the same condition as when shipped with all tags & authenticity seal intact along with all original papers, and packaging.

4. Refund facility is not extended for products sold during any kind of discount, sale, promotion or items booked in advance or bought during private viewing.

5. No Return of Jewellery Watches or any Watches/Accessories which have gold, platinum and/or diamonds in them.

6. International shipments can’t be returned. To maintain our good-will we can list them on our website and try to liquidate them.

7. Any third party charges including but not limited to credit card fee 2% can’t be returned.

8. Shipping charges are excluded in refund and credit note and are non-refundable. 

9. Replacement/refund will not be provided incase the product has any damages due to misuse of Product by the Buyer; any Product that is returned without all original packaging and accessories, including the box, packaging if any, and all other items originally included with the Product delivered; Products with tampered or missing serial/UPC numbers. The Buyer shall not tamper with the Product, authentication stickers during any procedure of cancellation and replacement/return or refund.

10. In case Ticking Hands thinks the product is used or damaged we have the sole right not to refund the money/issue a credit note/exchange & in that case we’ll return the watch to the buyer.