FAQs
ARE ALL THE ITEMS SOLD ON THE WEBSITE AUTHENTIC?
We ensure that the goods are accurately described and every item comes with an Authenticity Guarantee.
The experts associated with Ticking Hands are highly experienced to verify the authenticity and the condition of the luxury products. They ensure that only 100% authentic items are put on sale.
The evaluation process is unique with its own mix of parameters which differs as per the product category.
Every item offered by Ticking Hands comes with an Authenticity Guarantee. This means that you will receive a 100% refund, including the cost of return shipping, in the event of the sale of an inauthentic item.
DOES TICKING HANDS HAVE A PHYSICAL STORE THAT I CAN VISIT?
Yes, Ticking Hands has a store in Nagpur (Due to Covid-19, Mumbai office is shut)
DOES TICKING HANDS HAVE A SEASONAL SALE?
All the Luxury Watches on the website are already discounted but at times we do come up with additional sale, discounts and promotions. Usually our additional sale, discounts and promotions flash on social media so make sure to subscribe before you miss it!
Instagram : www.instagram.com/Ticking_Hands
Facebook : www.facebook.com/TickingHands
DOES TICKING HANDS DEAL IN OTHER LUXURY ITEMS AS WELL?
No, but we have our sister concern called DAPPER N DAME. It deals in Authentic Luxury Fashion Brands like Louis Vuitton, Hermes, Gucci, Prada, Dior, etc.
Website: www.dapperNdame.com
Instagram : www.instagram.com/dapperNdame
Facebook : www.facebook.com/dapperNdame
Another sister concern called THE ANTIQUE HUT deals in Genuine Antiques & Collectibles.
Website : www.TheAntiqueHut.com
Instagram : www.instagram.com/The_Antique_Hut
Facebook : www.facebook.com/TheAntiqueHut
DO YOU SHIP TO INTERNATIONAL DESTINATIONS?
Yes, we ship our watches worldwide! Please note that we will require additional billing account information to process international orders. We will contact you for further details after your order is placed with us.
WHAT IS YOUR RETURN POLICY?
Please refer our Exchange & Return Policy.
WHAT ARE MY PAYMENT OPTIONS?
Please go through our Modes of Payment Section.
HOW DO I KNOW THE ITEMS ARE IN GOOD CONDITION AND AUTHENTIC?
We have a rigorous curation process in place to ensure all items are both high quality and authentic. Our in-house Team and/or external experts thoroughly assesses each item and may send it to third party experts before it is listed on our site. All our items are pre-owned and we provide details on each listing of any imperfections or signs of wear. Our teams have a lot of experience in product authentication. If our team is not comfortable with the authenticity of a piece it does not get listed on our site if you have any question about this you can contact us.
DO THE ITEMS ON SALE COME WITH AN AUTHENTICITY CARD OR CERTIFICATES?
Since most of the items on the site are given to us by individuals who want to sell their items, the availability of an authenticity card or certificate differs from one item to the next. Whether or not an item comes with an authenticity card or certificate is stated in the description section of each item.
ARE ALL THE ITEMS ON THE WEBSITE USED?
TICKING HANDS sells both new and pre-owned items. However, the majority of the items on are pre-owned, or in other words pre-loved.
IN WHAT CONDITION ARE THE ITEMS SOLD ON THE WEBSITE IN?
The conditions of the items vary from “Like New” to “Fairly Used”. The condition of each item is clearly stated in its description section.
Like New: These items is in mint condition, and are never been used. They may come with their original tags, box and packaging.
Pristine: These items have minute and unnoticeable signs of use.
Gently Used: These items have noticeable but minor signs of use.
Fairly Used: These items have several highly noticeable signs of use.
CAN I VISIT THE TICKING HANDS OFFICE AND SEE AN ITEM BEFORE I PURCHASE IT?
Yes. You can schedule an appointment with us beforehand so that we can prepare your items for viewing. Contact us.
DOES TICKING HANDS HAVE A TIE UP WITH THE BRANDS OF WATCHES IT IS SELLING?
No, we don’t have a tie up with any Brand unless it is explicitly mentioned. We sell watches owned by us, end users or dealers.
I RECEIVED MY ORDER BUT I WANT TO RETURN IT? WHAT DO I DO?
Please refer to our Exchange & Return Policy.